Privacy Policy

Executive Residences LLC ("Executive Residences," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you, whether you are browsing our website, inquiring about a home, applying to lease with us, or already living in one of our communities.

Information We Collect

Information You Provide Directly

When you contact us through our website, we collect the information you choose to provide, which may include your name, email address, phone number, the community you're interested in, your desired move-in date, household size, how you heard about us, and any questions or comments you share with us.

Information We Collect Automatically

Like most websites, we automatically collect certain information when you visit our site, including your IP address, browser and device type, pages viewed, and how you arrived at our site. We use standard analytics tools and cookies to understand how our site is used and to improve it over time. See "Cookies and Analytics" below for more detail.

Information Collected During the Rental Application Process

If you apply to lease a home with us, our application and screening process may collect additional information, including your government-issued identification, employment and income information, rental history, and the results of an identity verification process (see "Biometric Information" below). This process may be handled in part through third-party leasing and screening platforms, under their own applicable privacy terms.

Information Related to Your Lease

If you become a resident, we maintain records related to your lease, including your lease agreement, any insurance documentation you provide, payment history, and communications with our team, for as long as reasonably necessary to manage your tenancy and to meet our legal and business recordkeeping obligations.

Phone Calls

If you call us, your call may be recorded and/or monitored for quality assurance and training purposes. You will be notified of this at the start of the call.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests
• Process and evaluate rental applications
• Verify identity and screen applicants as part of our leasing process
• Manage active leases, including rent collection and communications with residents
• Operate, maintain, and improve our website and services
• Communicate with you about your inquiry, application, or tenancy
• Comply with applicable laws and legal obligations

How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, such as leasing and property management platforms, identity verification and applicant screening services, customer relationship management systems, and call handling services. These providers are only permitted to use your information to perform services on our behalf.
• Our internal team, including employees and affiliated companies who need access to carry out their job responsibilities.
• Legal and regulatory authorities, where required by law, court order, or to protect our rights, property, or safety, or that of others.
• A successor entity, in the event of a merger, acquisition, or sale of business assets.

Cookies and Analytics

Our website uses cookies and similar technologies to remember your preferences and to understand how visitors use our site, including which pages are viewed and how visitors found us. We use this information in aggregate to improve our website; we do not use it to build advertising profiles about you, and we do not permit our analytics tools to associate this data with advertising identifiers. You can control or disable cookies through your browser settings, though some parts of our site may not function as intended if you do so.

Biometric Information

As part of verifying an applicant's identity during the rental application process, our screening process may ask you to submit a photo of your government-issued identification and a live photo or scan of your face, which is used to generate a match/no-match identity verification result. This process is conducted through a third-party identity verification service, which presents its own consent screen and privacy disclosures to you at the time of the scan.

We do not retain copies of the images or biometric data generated through this process on our own systems. Any retention of this data by our identity verification provider is governed by that provider's own retention practices and privacy policy, which will be made available to you at the time of verification.

If you are a resident of a state with specific biometric privacy laws, you may have additional rights regarding this information; please contact us using the information below with any questions.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including to respond to inquiries, process applications, manage active leases, and meet our legal, accounting, and business recordkeeping requirements. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

Your Privacy Rights and Choices

You may contact us at any time to ask what information we hold about you, to request a correction, or to request deletion of information we are not otherwise required to retain for legal or business purposes. We will respond to verified requests consistent with applicable law.

California Privacy Rights

If you are a California resident, you have the right, subject to certain exceptions, to request access to, deletion of, or correction of your personal information, and to be free from discrimination for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising, so no opt-out of sale/sharing is required. You may exercise your rights by contacting us using the information below.

Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links and Services

Our website may link to, or direct you toward, third-party websites and platforms we don't control, such as application portals, tour scheduling tools, or payment processors. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies directly.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of the rights described above, please reach out to us through our Contact page, or write to us at:

Executive Residences LLC
161 Pontiac Business Center Dr STE 1020
Elgin, SC 29045